Terms and Conditions of Sale and Service

Lithuanian version adapted to the requirements of the Republic of Lithuania, the European Union, and an integrated B2C/B2B model

Effective date: 1 April 2026

Seller / online store operator: UAB “Kurt Koenig”, legal entity code 300090755, registered office address:

Šiltnamių g. 30, Vilnius, Lithuania
Email: info@kurt-koenig.lt
Phone: +370 659 19826
VAT number: LT100001552417

These Terms govern the use of the UAB “Kurt Koenig” online store, including browsing, account creation, placing orders, purchasing goods, and communicating through the online store. These Terms apply to both consumers and business customers.

1. Scope and Customer Categories

These Terms apply to B2C customers, meaning natural persons acting for purposes outside their business, trade, craft, or professional activity.
These Terms also apply to B2B customers, meaning legal entities and natural persons acting for purposes related to their business, trade, craft, or professional activity.
The Privacy Policy and Cookie Policy form an integral part of these Terms.

2. Eligibility to Enter into a Contract and Account

The buyer confirms that they have the legal capacity to enter into binding contracts and that all information provided by them is correct, accurate, current, and complete.
If the buyer acts on behalf of a company or another legal entity, they confirm that they are authorised to bind that legal entity.
The buyer is responsible for maintaining the confidentiality of their account login details and for all activities carried out through their account.
An account may be suspended or terminated where reasonably necessary for security, compliance with legal requirements, or a breach of these Terms.

3. Goods and Product Information

We make reasonable efforts to ensure that the product descriptions, technical information, photographs, stock levels, and prices displayed in the online store are accurate.
Product images are for illustrative purposes. Differences in colour, packaging, labelling, minor technical details, or manufacturer updates do not in themselves mean that the product does not conform to the contract, provided that the delivered product otherwise complies with the contract.
We reserve the right to correct obvious typographical, administrative, pricing, or description errors and omissions to the extent permitted by applicable law.

4. Orders and Formation of the Contract

The display of goods in the online store constitutes an invitation to place an order and does not in itself constitute a binding offer from us.
By placing an order, the buyer submits an offer to purchase the selected goods in accordance with these Terms.
A sales contract is concluded only when the order is expressly accepted, for example through a dispatch confirmation, invoice confirmation, or another clear confirmation notice.
Automatic notifications confirming receipt of an order or payment do not in themselves constitute acceptance of the order.
An order may be rejected, cancelled, or limited for reasonable grounds, including product unavailability, an obvious error, suspected fraud, sanctions or compliance risks, incorrect customer information, or failed payment authorisation.

5. Prices, Taxes, and Payment

Prices are stated in euros (EUR).
For B2C customers, prices are stated inclusive of VAT where applicable, unless clearly indicated otherwise.
For B2B customers, prices are presented as stated in the online store or quotation. Unless clearly indicated otherwise, additional delivery, handling, installation, customs, or import costs may apply.
Delivery and other additional charges are shown during checkout or otherwise communicated before the order is confirmed.
Ownership of the goods passes only after full payment of all amounts due under the relevant order, unless mandatory law provides otherwise.

6. Delivery, Collection, and Transfer of Risk

Delivery times are estimates unless otherwise agreed in writing.
We are not responsible for delays caused by circumstances reasonably beyond our control, including carrier delays, customs procedures, supply chain disruptions, manufacturer delays, force majeure events, or delays caused by the customer.
The customer must inspect the shipment upon delivery and notify us without undue delay of any visible defects, transport damage, or other obvious issues.
For B2C customers, the risk of accidental loss of or damage to the goods passes when the consumer or a third party designated by the consumer, other than the carrier, physically receives the goods.
For B2B customers, unless otherwise agreed in writing, the risk passes when the goods are handed over to the first carrier, collected by the customer or the customer’s representative, or delivered at the agreed location.

7. Right of Withdrawal for B2C Customers Only

A B2C customer generally has the right to withdraw from a distance contract within 14 days without providing a reason.
The withdrawal period begins on the day when the consumer or a third party designated by the consumer, other than the carrier, physically receives the goods. If parts of one order are delivered separately, the period begins on the day the final item is received.
To exercise the right of withdrawal, the customer must submit a clear statement by email or post before the end of the 14-day period. Contact email: info@kurt-koenig.lt.
For standard returns, the direct cost of returning the goods is paid by the customer.
For oversized, heavy, palletised, freight, or other non-standard returns, the direct return costs are paid by the customer. The amount may depend on the size, weight, technical characteristics, and collection or delivery location of the goods.
The customer is liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Statutory exceptions to the right of withdrawal apply, including goods made to the customer’s specifications or clearly personalised goods, sealed goods that cannot be returned for health protection or hygiene reasons after being unsealed, and other exceptions provided by law.

8. Returns, Non-Conformity, and Warranties

For B2C customers, statutory rights relating to goods that do not conform to the contract apply in addition to any commercial warranty provided by us or the manufacturer.
Where the legal conditions are met, a B2C customer may request repair or replacement of the goods and, where appropriate, a proportionate price reduction or termination of the contract.
B2B customers must notify us in writing of visible defects, quantity discrepancies, incorrect delivery, or transport damage no later than two business days after delivery.
B2B customers must notify us in writing of hidden defects without undue delay after discovering them.
In the case of a valid B2B claim, and unless mandatory law provides otherwise, we may choose to repair or replace the goods, provide missing parts, or issue a credit note or refund for the defective part.
Normal wear and tear, improper installation, incorrect use, failure to follow instructions or safety requirements, unauthorised repairs or modifications, unsuitable operating conditions, or inappropriate consumables are not considered defects for which we are responsible, unless the law provides otherwise.

9. Technical Products, Tools, Machinery, and Spare Parts

The customer is responsible for selecting a product that is technically suitable for their needs unless we have expressly provided an individual written suitability recommendation for a specific project or application.
Technical data, dimensions, performance, capacities, and compatibility may depend on the manufacturer’s configuration, accessories, local operating conditions, maintenance condition, and correct installation.
Unless expressly agreed otherwise in writing, information provided in the online store, brochures, catalogues, or marketing materials does not constitute a guarantee that a product is suitable for a particular purpose.
Installation, commissioning, training, inspection, maintenance, calibration, and compliance with occupational safety, environmental, electrical, transport, or similar regulatory requirements remain the customer’s responsibility unless expressly included in the order.

10. Customer Obligations and Permitted Use

The customer must use the services lawfully and must not provide false or misleading information.
It is prohibited to disrupt the operation or security of the services, attempt to obtain unauthorised access, use automated tools in violation of our technical restrictions, or infringe intellectual property rights or the rights of third parties.

11. Intellectual Property

All texts, images, graphics, layouts, logos, databases, and other content of the online store remain the property of UAB “Kurt Koenig”, its affiliates, licensors, or the relevant rights holders and are protected by applicable intellectual property law.
The content may be used only for lawful browsing, ordering, and related internal business or personal purposes, as applicable.

12. Third-Party Services, Links, and Feedback

The services may include third-party services, including payment, logistics, mapping, financing, or embedded tools. Their use may be subject to the relevant third parties’ terms and privacy notices.
If the customer submits reviews, comments, suggestions, photographs, or other content, they grant us a non-exclusive, worldwide, royalty-free right to use that content for operating, promoting, and improving the services, unless otherwise agreed or prohibited by mandatory law.

13. Personal Data Protection and Cookies

We process personal data in accordance with the Privacy Policy and Cookie Policy.
Where required by law, non-essential cookies or similar technologies are used only after valid consent has been obtained.

14. Force Majeure

We are not responsible for failure or delay in performing our obligations to the extent caused by circumstances reasonably beyond our control, including natural disasters, fires, war, cyber incidents, embargoes, sanctions, labour disputes, epidemics, actions of public authorities, transport or energy supply disruptions, manufacturer delays, or supply shortages.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
For B2C customers, our liability is limited only to the extent permitted by mandatory law. These Terms do not exclude any statutory consumer rights.
For B2B customers, to the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profit, revenue, contracts, production, business opportunities, or data.
In B2B relationships, our total liability under a specific order shall not exceed the net amount paid for the particular goods giving rise to the claim.

16. Indemnification in the Context of Claims Submitted by B2B Customers

A B2B customer agrees to indemnify us against third-party claims arising from the customer’s breach of these Terms, unlawful use, resale, export, installation, or operation of the goods, infringement of third-party rights resulting from specifications provided by the customer, or the customer’s negligence or unlawful actions.

17. Suspension of Services, Order Cancellation, and Termination

We may suspend access to the services, cancel an order, or terminate the relationship where there is a lawful and reasonable basis provided by law or these Terms.

18. Changes to the Services and Terms

We may periodically update the services, product range, prices, technical information, and website content.
We may amend these Terms where necessary due to changes in legislation, services, technologies, business processes, or other justified reasons.
The updated version applies from the effective date stated in it and does not retroactively alter rights and obligations already established, unless required by law.

19. Governing Law and Dispute Resolution

These Terms and the contractual relationship are governed by the laws of the Republic of Lithuania, without prejudice to any mandatory consumer protection provisions that may apply.
We encourage customers to contact us first so that any complaint or dispute can be resolved amicably.
B2C customers may also use the competent consumer dispute resolution authorities where permitted by law.
Disputes with B2B customers shall be resolved by the competent courts of the Republic of Lithuania, unless otherwise agreed in writing or required by mandatory law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.

21. No Waiver

Our failure to exercise or enforce any right or provision does not constitute a waiver of that right or provision.

22. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Returns and Cancellation Policy, warranty terms where applicable, and the relevant order confirmation or quotation, constitute the entire agreement relating to the relevant order or use of the services.

23. Contact Details

UAB “Kurt Koenig”
Šiltnamių g. 30, Vilnius, Lithuania
Email: info@kurt-koenig.lt
Phone: +370 659 19826

Terms of service